Return Policy

Return Policy

At Battilo Home, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes you may need to return or exchange an item, and we are here to assist you. This Return Policy outlines our guidelines and procedures to ensure a smooth and satisfactory return process for our customers. Please familiarize yourself with the following information before initiating a return.

Eligibility for Returns:

Our return policy applies to all products purchased directly from Battilo Home through our official website.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
Customized or personalized items are not eligible for return unless they arrive damaged or defective.

Return Process:

If you would like to initiate a return, please contact our customer service team within 15 days of receiving the product. You can reach us via email at battilohome@sky-run.com .Provide your order number, item details, and the reason for the return.
Our customer service team will provide you with further instructions on how to proceed with the return.
Please ensure that the item is securely packaged to prevent damage during transit. Include the original packaging, all accessories, and any promotional materials that came with the product.
You are responsible for the shipping costs associated with the return, unless the return is due to a mistake on our part, such as a defective or damaged item.

Refund Process:

Once we receive the returned item and verify its eligibility, we will process your refund.
Refunds will be issued in the same form of payment used for the original purchase.
Please note that it may take up to 3-5 business days for the refund to be reflected in your account, depending on your payment provider.

Exchanges:

If you wish to exchange an item, please follow the return process as outlined above and indicate your desire to exchange the product when contacting our customer service team.
We will provide instructions on how to proceed with the exchange, including any price adjustments or additional payments required.
Exchanged items will be shipped once we receive the original item and verify its eligibility.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately with photographic evidence of the damage or defect.
We will assist you in resolving the issue promptly, either by providing a replacement or issuing a refund.

Non-Returnable Items: The following items are not eligible for return or exchange:

Used or damaged items that are not in their original condition.
Items purchased from unauthorized resellers or third-party sellers.
Policy Updates: Battilo Home reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Battilo Home!